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Terms and Conditions
DEFINITIONS
Client: the individual or organisation that buys or agrees to buy the Services from Thea&Co;
Contract: the contract between Thea&Co and the Client for the provision of Services incorporating these Terms and Conditions;
Services: the services that the Client agrees to buy from Thea&Co;
Supplier: Thea&Co, Sandton, Johannesburg, South Africa (Headquarters);
Terms and Conditions: the terms and conditions for the provision of Services set out in this agreement and any special terms and conditions agreed in writing by Thea&Co;
Website: http://www.thea-andco.com
Email: admin@thea-andco.com
CONFIDENTIALITY AND DATA PROTECTION
Thea&Co works with companies globally.
At Thea&Co we sign strict confidentiality contracts at the start of the partnership and before any work has commenced.
Your information is held securely and backed up in accordance with applicable Data Protection Laws, including GDPR (for clients in the UK/EU).
On written termination of contract, we delete all client data (unless otherwise agreed) excluding data held for our own tax records.
Our privacy policy is viewable on our website.
PAYMENTS
The price of services will be stipulated on the contract between Thea&Co and the Client. Any customised rates and services will be agreed between the two parties prior to entering into the contract.
Payments are to be made by bank transfer on receipt of the invoice and by the stipulated date on the invoice.
Clients will be invoiced according to the working relationship agreed between the Client and Thea&Co. For example, this could be after a single project has been completed or on a weekly, bi-weekly, or monthly basis. Our services will be billed one month in advance in most cases.
Invoices are to be settled by the date stipulated on the invoice, unless otherwise agreed between Thea&Co and the Client. The final invoice shall include billable time, reimbursable expenses, and any other related fees (for example, postage/courier costs and outsourced bulk printing).
If an invoice becomes overdue, no further work will be completed until receipt of said invoice.
Thea&Co are entitled to charge statutory interest daily on overdue invoices, as per government guidelines. Interest will accrue from the last payment due date until the actual date of payment; this is 8% plus the Bank of England base rate for business-to-business transactions (if applicable).
Any errors spotted in the work provided must be reported within 2 days of receipt. Errors at the fault of Thea&Co will be rectified free of charge, however, amendments requested by the Client at no fault of Thea&Co will be charged at the standard hourly rate.
Thea&Co are not able to provide refunds for work completed and billable hours. Refunds may be considered at the discretion of Thea&Co.
Pre-paid hours must be used within the time period stipulated in the initial contract. Any unused pre-paid hours will be carried over to the following month and must be used by a date agreed on by both parties in writing.
Billable time includes the amount of time taken to complete a task, meetings, calls, writing and/or reading of correspondence sent by text/email. Any and all time spent on the client’s work.
If, at any stage, it becomes apparent that significantly more work is required than previously agreed, Thea&Co reserves the right to renegotiate the Service Level Agreement and the deadline.
Thea&Co and/or the Client reserve the right to terminate the contract early if there is a serious breach of these terms and conditions.
PERFORMANCE
All requests should be submitted via the agreed channel of communication and discussed via email/telephone/online meeting/in-person meeting. This ensures Thea&Co can schedule all Client requests efficiently.
If the Client’s request requires sharing of documents and data, Thea&Co reserves the right to ask how the data was collected and ask for proof of validation to comply with GDPR regulations (if applicable).
A turnaround/deadline will be agreed between Thea&Co and the Client upon receiving the work request.
Any urgent jobs will be prioritised where possible.
TERMINATION
Thea&Co may terminate the contract for any reason by providing written notice 14 days prior to termination date (some or all service provided).
The Client may terminate the contract for any reason by providing written notice 14 days prior to the termination date (some or all service purchased).
Any payments due following the termination date will remain payable.
Thea&Co may terminate the contract if the Client fails to pay their invoice within the contracted payment deadline.
RIGHTS OF THEA&CO
Thea&Co will not be liable for any losses the Client might sustain arising directly or indirectly from the services given.
Thea&Co may periodically update prices shown on the Website.
Every effort will be made to ensure any prices shown are correct at the time at which the Client enters a contract of service. If Thea&Co updates the prices paid by existing Clients, notice will be provided to the email addresses held on record, no less than one full month prior to the price changes.
Thea&Co reserves the right to withdraw particular services from the website at any time.
These terms and conditions may be updated at any time to suit the demands of business.
If you have any questions, do not hesitate to contact us.
Contact
- (+27)73 747 9131
- admin@thea-andco.com
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