Thea & Co (“we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable laws in South Africa.

1. Information We Collect
We may collect the following personal information from you when you use our website, services, or communicate with us:

Full name
Email address
Phone number
Company name and position (if applicable)
Billing information
Any other information you voluntarily provide to us
We may also collect non-personal information such as browser type, IP address, and pages visited for analytics purposes.

2. How We Use Your Information
Your personal information will only be used for:

Providing and managing our virtual assistant services
Responding to your enquiries and requests
Processing payments and issuing invoices
Improving our services and website
Sending you service updates, newsletters, or promotional offers (if you opt in)
Complying with legal obligations
3. Sharing of Information
We will not sell, rent, or trade your personal information. We may share it only with:

Our employees and service providers who require the information to provide our services
Payment processors and IT support providers
Law enforcement or regulatory authorities if required by law
4. Data Security
We implement reasonable technical and organisational measures to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

5. Your Rights Under POPIA
You have the right to:

Access the personal information we hold about you
Request correction or deletion of your personal information
Object to the processing of your personal information
Withdraw your consent at any time
Lodge a complaint with the Information Regulator of South Africa
6. Cookies
Our website may use cookies to enhance your experience. You can disable cookies in your browser settings, but some website features may not function properly.

7. Data Retention
We will retain your personal information only for as long as it is necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.

8. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website, and the “Last Updated” date will indicate changes.

9. Contact Us
If you have any questions or requests regarding this Privacy Policy or your personal information, please contact us:

Email: admin@thea-andco.com